1. Introduction
Welcome to Ohanna Flowershop! By accessing our website and placing an order, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase.
2. Orders and Payments
– Orders can be placed online through our website.
– Full payment is required at the time of purchase. We accept credit/debit cards, PayPal, and other available online payment methods.
– Orders are processed only after payment confirmation.
3. Delivery Policy
– We offer same-day and scheduled deliveries based on availability.
– Delivery timeframes may vary based on location, weather, and traffic conditions.
– If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbor, receptionist, or in a safe place (if applicable).
– Ohanna Flowershop is not responsible for incorrect delivery details provided by the customer.
4. Product Availability & Substitutions
– Due to seasonal availability, some flowers may be substituted with a similar type, color, or value without prior notice.
– We ensure that substitutions will match the overall aesthetic and quality of the arrangement.
5. Cancellations & Modifications
– Cancellations are allowed up to 24 hours before the scheduled delivery time.
– Changes to an order (such as delivery address or message) must be requested at least 12 hours before delivery.
6. Returns & Refunds
– Refer to our Refund Policy below for details on returns and refunds.
7. Privacy Policy
– Your personal details are kept confidential and used only for processing your orders and improving our services.
8. Governing Law
– These terms are governed by local business and e-commerce laws. Any disputes shall be resolved in accordance with applicable regulations.
